| | | |
| The crawler has completed the scheduled work, but some data still needs user's extra authorization, which is beyond klavi's control. | Extra authorization required | |
| The crawler has completed the scheduled work, but some transaction details failed to be downloaded. It is related to the availability of data source itself, which is beyond klavi's control. | Partial transaction missing | |
| | The report did not return CPF value | |
| | | |
| | [GET method only] No matching CPF found for data retrieve | |
| | Generic error when the user input the wrong credential (e.g. e-mail, phone number, account, password or token) and connection fails | Instruct users to double check their info and try it again |
| | Bank service is not available and connection failed | Instruct users to log in again later |
| | Other unexpected error and connection failed | Open a ticket with the Klavi team |
| | Connection is successful but no account information found | |
| Wrong password input too many times, try again tomorrow | The user input the wrong credential too many times. To avoid password blocking, the system has frozen the login retry until the next day | Instruct users to login after 1 day (24h) |
| Account or password activation problem | Inactive account, inactive password, temporary password or expired password | Instruct users to resolve the pending issue with the bank |
| Account or password blocked | The account or password is blocked | Instruct users to reset their internet banking password |
| | The user input the credential of wrong account type (e.g. corporate or whitelabel credit card) | Instruct users to connect to a compatible account |
| | User input credential format is incorrect or missing | |
| TraceId is null or not found | TraceId of task is null or not found | |
| | | |
| | Duplicated login, users need to logout their bank and try again | Instruct users to close the current active sessions |
| Security measurement from bank | Security measurement from bank that caused connection failure | Instruct users to connect after 1 day (24h) |
| Institution registration not finished | As a security measure, wait 30 minutes for the registration to be finished. | Instruct users to log in after 30 min |
| Account cannot be accessed in multiple devices | Unable to make the connection. This account does not allow access on multiple devices | |
| Unable to connect using external authenticator | Unable to connect using an external authenticator, such as Google, Apple or Facebook | |
| Registration not found at the institution | Registration not found at the institution trough the data provided | |
| | The amount of cell phones registration reached the limit for this CPF | Specific for FGTS. Instruct the user to go to a Caixa's agency |
| Access regularization required | User needs to regularize access | Specific for FGTS. Instruct the user to go to a Caixa's agency |
| | Too many API requests in a short period | |
| The data has been deleted | The data has been deleted by calling the delete API. | |
| Connection update limit exceeded | Number of updates requested are above the limit allowed | |
| | A connection request was made to an institution that is currently unavailable | Check our status page for more updates on institution availability (https://status.klavi.ai/) |
| | The user input wrong password | Instruct users to input the correct password |
| | The user inputs the wrong MFA token | Instruct users to input the correct MFA Token |
| | The user doesn't input the MFA token | Instruct users to input the correct MFA Token |
| | | |
| | [GET method only] Either Partner Code or Partner Token is missing | |
| Partner code not activated | [GET method only] Partner Code has not been activated or is disabled | |
| | [GET method only] Wrong Partner Code or Partner Token | |
| Permission required for the data type | [GET method only] Permission required for the data type | |
| Request parameter missing or invalid | [GET method only] Request parameter missing or invalid | |